1. Order Processing & Fulfillment Timelines

All orders are processed and prepared for dispatch at our European fulfillment center in Belgium. Standard order processing typically requires 1 to 3 business days (Monday through Friday, excluding public holidays).

• Order Cut-off Time: Orders placed before 14:00 CET are queued for processing on the same business day.
• Peak Seasons: During promotional events, high-demand periods, or holiday seasons, processing times may extend to 4 business days. You will receive an automated notification if your order faces processing delays.
• Address Verification: To avoid delays, please ensure all shipping details, including street numbers and postal codes, are complete and accurate at checkout.

2. Product Packaging & Protective Standards

We handle every order with meticulous care, utilizing eco-conscious and resilient packaging materials tailored to the specific characteristics of our household catalog:

3. Shipping Methods, Rates & Transit Estimates

Shipping charges are calculated at checkout based on package weight, volume, and destination. We partner with reliable regional and international logistics providers to ensure reliable tracking and timely doorstep delivery.

4. Order Tracking & Dispatch Notifications

Once your package has been handed over to the courier, you will automatically receive a dispatch confirmation email containing your unique tracking link and shipping summary.

Please allow up to 24 hours for tracking details to update on the carrier portal after receiving your confirmation code. If you experience difficulty tracking your parcel, please contact our support team with your order number.

5. Customs, Taxes, & Import Duties

Orders shipped within Belgium and the European Union include applicable Value Added Tax (VAT) at checkout and will not incur additional customs charges upon delivery.

For international shipments outside the European Union, goods may be subject to local import duties, customs tariffs, and administrative handling fees levied by the destination country. These charges are the sole responsibility of the recipient. Qe Consult has no control over these policies and cannot predict exact customs charges.

6. Undeliverable Packages & Address Corrections

It is the buyer's responsibility to supply accurate and reachable shipping addresses during checkout. Please note the following policies regarding delivery issues:

• Address Modifications: Address changes can only be processed before order dispatch. Once a tracking number is generated, address modifications are no longer guaranteed.
• Failed Delivery / Unclaimed Items: If a package is returned to us due to incorrect customer details, refused delivery, or failure to collect from a local parcel locker, original shipping costs are non-refundable. Re-shipping charges will apply to re-send returned parcels.

7. Damaged, Lost, or Missing Shipments

We strive to ensure every shipment arrives in perfect condition. In the rare event of lost or damaged transit, please adhere to the following reporting guidelines:

Damaged Items: Inspect your package upon arrival. If outer boxes show severe physical damage affecting inner goods (such as punctured glove boxes or crushed fresh-keeping bag packaging), take photos of both the outer carton and damaged products and contact us within 48 hours of delivery.

Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please verify with family members or neighbors before contacting customer support. Lost transit claims must be submitted within 14 days of the estimated delivery window.

8. Corporate Logistics Contact Details

For inquiries regarding order status, shipping modifications, or logistics claims, please reach out directly to our operations office: