Contact information

Qe Consult

Official Contact & Support Directory
Effective Date: September 2026
Storefront: tb6a5z-z4.myshopify.com
At Qe Consult, we pride ourselves on delivering responsive, thoughtful, and seamless customer care. Whether you have inquiries regarding our space-saving collapsible bowls, require bulk packaging advice for disposable gloves, or need assistance selecting the right sealed fresh-keeping bags, our dedicated service team in Belgium is here to support you every step of the way.

1. Primary Communication Channels

We offer multiple direct communication pathways to ensure your questions are answered quickly and thoroughly. Please refer to our direct channels below for prompt assistance:

  • General Support & Customer Care Email: [email protected]
  • Official E-Commerce Portal: https://tb6a5z-z4.myshopify.com
  • European Operating Hours: Monday through Friday, 09:00 to 17:00 Central European Time (CET)
  • Expected Response SLA: Within 24 business hours for all digital ticket inquiries

2. Product Specialist Assistance

Our inventory requires precise care, food-safety awareness, and proper storage practices. Our specialized product team is available to assist you with tailored advice across our core categories:

Collapsible Bowls

Inquire about food-grade silicone safety, heat limits, dishwashing guidelines, and compact travel packing techniques.

Disposable Gloves

Ask about material sizing, non-latex allergy precautions, hygienic barrier ratings, and bulk quantity domestic orders.

Fresh-Keeping Bags

Get assistance with airtight sealing mechanisms, freezer storage longevity, vacuum sealing, and reusability practices.

3. Customer Service Response Matrix

To help route your inquiry efficiently, please refer to our service routing timetable and response benchmarks:

Department Inquiry Type Preferred Method Target Response
Order Management Order updates, shipping tracking, address changes Email Support Within 12 Hours
Product Care Desk Material safety, bowl sizing, glove fit guidance Contact Form / Email Within 24 Hours
Returns & Claims Damaged transit, missing items, exchanges Direct Email Ticket Within 24 Hours
Wholesale & B2B Bulk kitchenware supply, commercial orders Corporate Address / Email 1 – 2 Business Days
Qe Consult • Contact Information DirectoryPage 1 of 2

4. Guidelines for Submitting Order Inquiries

To expedite your service request and assist our support representatives in resolving your ticket swiftly, please include the following details in your initial email or contact form submission:

  • Full Name & Billing Email: As listed on your original Shopify checkout confirmation.
  • Order Identifier: Your unique 4-digit or 5-digit order confirmation number (e.g., #QE-1001).
  • Product Name & SKU: Specify whether your inquiry concerns collapsible bowls, disposable glove pack sizes, or fresh-keeping bag dimensions.
  • Visual Documentation: Attach high-resolution photos or brief videos if reporting damaged packaging, missing items, or delivery defects.

5. Escalation & Quality Commitment

We strive for total customer satisfaction. If you feel your initial inquiry was not handled to your complete satisfaction, you may request a ticket escalation by re-sending your inquiry with the subject line "ESCALATION: Order #[Your Number]". Senior management at Qe Consult personally reviews all escalated matters within one business day.

6. Corporate Headquarters & Physical Address

Qe Consult is legally registered and headquartered in Belgium. While our warehouse facility is closed to unannounced public visitors for safety and security reasons, written correspondence, formal legal notices, and approved merchant returns may be directed to our physical address:

Registered Corporate Office

Qe Consult

Vijfde Liniestraat 59

3110 Rotselaar, Belgium

Electronic Communication Hub

Primary Support: [email protected]

Web Domain: tb6a5z-z4.myshopify.com

Timezone: Central European Time (UTC+1 / UTC+2 DST)