At Qe Consult, customer satisfaction and rigorous product hygiene standards are fundamental to our business. We specialize in household storage, kitchen organization, and personal protective items—including silicone collapsible bowls, disposable hygienic gloves, and sealed fresh-keeping bags. This policy outlines your return rights, hygiene criteria, and refund procedures under applicable European consumer protection laws.
1. General 30-Day Return Window
We offer a 30-day return period for eligible items purchased online at tb6a5z-z4.myshopify.com. You have 30 calendar days from the date of package delivery to submit a return request. In accordance with European Union consumer directives, customers residing in the EU also retain their statutory 14-day right of withdrawal without giving any reason.
2. Product-Specific Hygiene & Return Conditions
Because our products come into direct contact with foodstuffs and personal hygiene applications, strict return conditions apply based on the physical item category:
Collapsible Bowls
Must be completely unused, unwashed, and free from food residue, water marks, or odor. Must include all original packaging sleeves and lids intact.
Disposable Gloves
Strictly non-returnable once the factory protective seal or box tear-tab is opened, due to health protection and sanitary hygiene regulations.
Fresh-Keeping Bags
Returned packs must be unopened with all original seals intact. Individual loose or detached ziplock bags cannot be accepted for refund.
3. Step-by-Step Return Request Process
To initiate a return, please follow our standardized Return Merchandise Authorization (RMA) procedure:
Step 2
RMA Approval
Receive return authorization and the designated return warehouse shipping instructions.
Step 3
Secure Dispatch
Pack items securely in original cartons with trackable postage to prevent transit damage.
Step 4
Inspection & Refund
Upon physical warehouse inspection approval, a refund is processed to your original payment method.
4. Return Eligibility Matrix
The following table summarizes return acceptance criteria and postage cost allocations across our product lineup:
| Product Category |
Condition Requirement |
Return Eligibility |
Postage Responsibility |
| Collapsible Bowls |
Unused, clean, original box |
Eligible within 30 days |
Customer (Buyer's remorse) |
| Disposable Gloves |
Factory seal intact & unopened |
Eligible (Sealed only) |
Customer |
| Fresh-Keeping Bags |
Full unopened exterior pack |
Eligible (Sealed only) |
Customer |
| Defective / Damaged Items |
Verified factory failure / tear |
Full Refund / Replacement |
Qe Consult (Seller) |
5. Return Shipping Costs & Responsibilities
For standard returns motivated by buyer's remorse, change of mind, or accidental size/quantity selection, the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.
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Trackable Services Required: If you are returning items valued over €20, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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International Returns: For shipments returned from outside Belgium, ensure the customs label is marked clear as "RETURNED GOODS - NO COMMERCIAL VALUE" to prevent unexpected import tariffs.
6. Damaged, Defective, or Incorrect Deliveries
We take immense care in inspecting and packing every shipment. However, if your order arrives with manufacturing defects, compromised glove box seals, or damaged silicone bowl frames:
Please inspect your order immediately upon receipt and contact us within 48 hours of delivery at [email protected]. Provide your Order ID, a concise description of the issue, and high-resolution photographic evidence showing both the damaged item and the outer shipping label. Verified claims will be eligible for a full replacement or complete refund with all return shipping costs covered by Qe Consult.
7. Refund Processing Timelines & Methods
Once your returned parcel is delivered to our return address in Rotselaar, Belgium, our quality assurance team will inspect the items to verify sanitary seals and condition:
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Inspection Duration: Quality checks are performed within 3 to 5 business days of package receipt.
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Refund Notification: You will receive an automated email notification confirming whether your refund request has been approved or rejected based on inspection results.
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Payment Credit Window: Approved refunds will be credited back to your original payment card or payment platform within 5 to 10 business days, depending on your financial institution's processing times.
8. Non-Returnable Items & Exceptions
To maintain public health safety and hygiene integrity, the following conditions will result in immediate rejection of return requests:
- Boxes of disposable gloves with broken, torn, or unsealed tamper labels.
- Sealed fresh-keeping bag packs that have been opened, pierced, or partially used.
- Collapsible silicone bowls showing evidence of food contact, washing, scratching, or altered structure.
- Items returned past the 30-day window or without prior RMA authorization.
9. Official Return Address & Support Contact
For return authorizations, shipping tracking updates, or questions regarding our refund policy, please reach out to our customer care team:
